Competitive salary, health benefits, 401K with company match
In-person position with a Monday-Friday from 8:00 AM to 5:00 PM schedule
Job Summary:
Assist the Consumer Direct Sales Manager and sales teams of Racing Force in generating sales and achieving the sales targets by providing outstanding sales and customer service support to retail customers, customers placing orders on racing force brand websites including OMP, Bell Racing and Racing Spirit and dealers as needed. Oversee sales of the Indianapolis Pro Store sales floor, answer the 800-phone line, assist with motorsports driver and team sales.
Primary Responsibilities:
Sales – Indianapolis Pro Shop Sales
Manage all sales floor of the Indianapolis showroom including sales, customer service, inventory management, and merchandising
Work with the Consumer Direct Sales Manager and Commercial Director to determine the products sold and displayed in the Pro Store
Coordinate the in-store sale, invoicing and delivery of Racing Force products with the warehouse team
Coordinate regular inventory transfers and shipments to maintain stock levels. Responsible for all sellable inventory and accurate inventory management including products provided to athletes for sponsorship
Assist retail and walk in customers and help them with proper product sizing and selection. Develop and maintain outstanding customer relationships and provide excellent customer service
Responsible for the accurate and timely entry of all sales orders. Work with distribution to ensure orders are processed and shipped in a timely manner
Responsible for the square retail order entry cash register and deposit of funds in the local PNC branch. Coordinate with the accounting team to reconcile payments collected to specific orders as needed
Maintain a working and thorough knowledge of Racing Force products and be able to answer consumer questions regarding features and benefits for the products sold on brand websites and retail stores
Research and pilot sales and merchandising techniques and methods to enhance the consumer experience of buying helmets and assist in sales training
Assist the motorsports team with athlete sponsorship orders and VIP discount orders as needed.
Assist with local sales events and promotions as needed.
Assist with B2B sales orders entry
Authorized to offer a maximum discount in square off retail pricing for in-store sales. All other incentives for retail sales should be approved by management
Customer Service
Provide technical support and facilitate technical questions as needed and coordinate technical support services to external clients
Responsible for all customer service and technical inquiries from Racing Force brand websites
Answer customer questions on products, pricing and product availability
Help troubleshoot customer issues and provide a resolution
Responsible for making sure e-mail inquiries are responded to in a timely manner by the sales staff
Maintain working knowledge of Racing Force products and how they function
Answer the 800 line, provide customers service support
Answer the company’s info account
Warehouse & Distribution
- Assist the warehouse employees with sales orders generated from walk-in traffic in the Pro Store
- Use the hand-held scanner to transfer inventory between the main warehouse to the Pro Store
- Conduct inventory counts of the Pro Store as needed
Skills & Experience
- 2 years of sales or customer service experience required, experience in racing preferred
- Excellent communication skills, both verbal and written
- Strong organizational and leadership skills, with attention to detail
- Ability to lead, motivate others and contribute to a team atmosphere
- Fluent in English and Spanish as a secondary language preferred
- Ability to multi-task and work in fast paced environment
- Proficient in Windows-based applications including MS Word and Excel
- Experience with QuickBooks, Enterprise Solutions or similar system a plus